Refund policy
LUNE – Return & Refund Policy
This Return & Refund Policy applies to all purchases made from LUNE
1.Return Eligibility
You may request a return within 14 days of receiving your order in accordance with applicable consumer protection laws.
To qualify for a return:
* Items must be unused, unworn, and in original condition
* Items must include all original tags and packaging
* A valid proof of purchase (order number or confirmation email) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
* Final sale or clearance items
* Gift cards
* Personal care or hygiene-related products
* Perishable goods (if applicable)
* Items returned in used or damaged condition (unless defective upon arrival)
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3. Return Process**
To initiate a return, contact us at:
Email:[lune.help@outlook.com](mailto:lune.help@outlook.com)
Please include:
* Your order number
* Reason for return
* Supporting photos (if item is damaged or incorrect)
If your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior approval may not be accepted.
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4. Return Shipping
* Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
* We recommend using a trackable shipping service, as we are not responsible for lost returns
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
* Refunds will be issued to your original payment method
* Please allow 5–10 business days for processing (timing may vary depending on your payment provider)
Note: Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
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6. Exchanges
We do not offer direct exchanges.
If you wish to replace an item:
1. Return the original item for a refund
2. Place a new order for the desired product
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.
Please include:
* Your order number
* Clear photos of the item and packaging
We will assess the issue and provide a replacement or full refund where applicable.
8. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again
2. Contact your credit card provider or bank
3. If the issue persists, contact us at [lune.help@outlook.com](mailto:lune.help@outlook.com)
9. Cancellations
Orders may only be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.
10. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with the updated effective date.
11. Contact Information
For any questions regarding returns or refunds, please contact:
Email: [lune.help@outlook.com](mailto:lune.help@outlook.com)